LED Solutions Design · Supply · Install
1300 763 122 Get a quote

Privacy Policy

Privacy Policy

LED Solutions Licence No. 2009974 | ABN 51 163 611 452

LED Solutions (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit ledsolutions.com.au (the “Website”) or otherwise deal with us, and outlines your rights in relation to that information. It is intended to be consistent with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our Website or submitting a quote request, you agree to the collection and use of information in accordance with this policy.

1. Who we are

LED Solutions is a Canberra-based lighting design, supply, and installation business serving residential, commercial, and strata clients across the ACT and surrounding NSW region.

Contact details Phone: 1300 763 122 Email: kieran@ledsolutions.com.au Location: Canberra, ACT

2. Information we collect

We only collect personal information that is reasonably necessary for us to provide our services and respond to your enquiries. This may include:

  • Contact details you provide when submitting a quote request or contacting us, such as your name and email address.
  • Enquiry details, including the type of project you’re enquiring about (e.g. residential lighting, LED downlights, commercial or strata lighting) and any details you provide about your property or project in the “What do you need help with?” field.
  • Information you provide by phone or email, such as your phone number, address, or property details, if you choose to share these when discussing a quote or booking.
  • Technical information collected automatically when you visit our Website, such as your IP address, browser type, device information, and pages visited, which helps us understand how the Website is used and keep it running properly.

We do not knowingly collect sensitive information (such as health, financial, or government identifier information) through our Website, and we ask that you not include this type of information in any enquiry form.

3. How we collect information

We collect personal information directly from you when you:

  • Submit a quote request or enquiry form on our Website;
  • Contact us by phone, email, or in person;
  • Interact with our Website (through standard website analytics, if in use).

We do not currently use cookies for advertising or tracking purposes. If we introduce tools such as Google Analytics or similar services in future, this policy will be updated to reflect what is collected and how it is used.

4. How we use your information

We use the personal information we collect to:

  • Respond to your quote request or enquiry and provide you with a lighting design, supply, or installation quote;
  • Communicate with you about your project, including scheduling and follow-up;
  • Deliver the services you’ve engaged us for;
  • Maintain records for accounting, licensing, and legal compliance purposes;
  • Improve our Website and services.

We will never share your details with third parties for marketing purposes. As stated on our Website, your details are never shared without your consent, except where required to deliver our services (see below) or as required by law.

5. Disclosure of your information

We do not sell, rent, or trade your personal information. We may disclose your information to:

  • Trusted service providers who help us operate our business (for example, website hosting or email providers), who are only permitted to use your information to provide services to us;
  • Professional advisers, such as our accountant, where necessary;
  • Regulatory or government authorities, where required by law.

Any third party we engage is expected to handle your information securely and only for the purpose it was provided.

6. Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. While we do our best to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (for example, to meet tax and licensing record-keeping obligations). Enquiry details for quotes that do not proceed may be retained for a reasonable period to allow follow-up, after which they will be securely deleted or de-identified.

8. Access and correction

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, or incomplete. To make a request, please contact us using the details in Section 1. We will respond within a reasonable timeframe and may need to verify your identity before releasing information.

9. External links

Our Website may contain links to third-party sites, such as our Google Reviews page. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies separately.

10. Children’s privacy

Our Website and services are intended for adults seeking lighting design, supply, or installation services. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

12. Contact us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Phone: 1300 763 122 Email: kieran@ledsolutions.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.